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Trends and management
Reference:
Mindlin, Y.B.
Managing the quality system
for the enterprise in the sphere
of services
// Trends and management.
2013. № 1.
P. 111-114.
URL: https://en.nbpublish.com/library_read_article.php?id=62593
Mindlin, Y.B. Managing the quality system
for the enterprise in the sphere
of services
Abstract:
Unlike the goods, the services have some specific
features, which have to be taken into account.
These specific features are due to the fact that the
services are not material and cannot be preserved.
The customer cannot see and evaluate the service
before he purchases it, since the sale of service
comes before its provision. That is why the choice
of customer is based on trust towards the person
providing services. The modern companies do not
limit their business to the main sphere of activity,
and they provide additional services both for the
clients and for their own needs. For example, the
production companies provide service support to
their products, the transportation companies have
their own warehouse and the electric stations start
selling the electric energy. Additionally, many
companies purchase exterior assets, which do not
directly relate to the sphere of their basic activity.
Keywords:
economics, management, quality, enterprise, services, system, support, base, activity.
This article can be downloaded freely in PDF format for reading. Download article
This article written in Russian. You can find original text of the article here
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References
1. Osnovy klassifikatsii uslug kak marketingovogo produkta A. Chelenkov. 2008 Moskva.
2. Upravlenie kachestvom. Uchebnoe posobie dlya vuzov. V.V. Okrepilov. M. «Ekonomika» 2006g.
3. «Servisnaya deyatel'nost'» uchebnoe posobie pod redaktsiey V. Romanovich M. «Piter» 2006g;
4. Mindlin Yu.B. Nalogovyy mekhanizm v sotsial'no-ekonomicheskoy sisteme regiona // Nalogi i nalogooblozhenie №6 2012g
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