Статья 'Пути цифровой трансформации процессов взаимодействия аэропортов и авиакомпаний ' - журнал 'Кибернетика и программирование' - NotaBene.ru
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Cybernetics and programming

Ways of digital transformation of airport-airline interaction processes

Naumkin Andrei Dmitrievich

Postgraduate Student, Department of Applied Informatics, Novosibirsk State University of Economics and Management

630099, Russia, Novosibirskaya oblast', g. Novosibirsk, ul. Kamenskaya, 56, of. 20




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Abstract: Analysis of scientific publications shows that, at the moment, there is an insufficient number of published systematic studies that study the digital transformation of the processes of interaction between airports and airlines. The digital transformation of these processes, for example, ground-based services, has the potential to make better use of resources and improve customer experience. The aim of the study is to review the main areas of research, methods and applications focused on the digital transformation of the processes of interaction between airports and airlines. The main point of interaction between airports and airlines in this article is the ground handling service. The research methodology includes the following steps: constructing a working definition of the term digital transformation in the context of the interaction of airports and airlines, reviewing the value chain of ground service processes, reviewing reference materials that examine the processes of interaction between airlines and airports, highlighting the paths of digital transformation in accordance with their business processes within the value chain. The study of the digital transformation of the processes of interaction between airports and airlines contains, in my opinion, a number of research problems, namely:• the contradiction of the concepts of digital transformation in the context of the aviation industry;• lack of a resource containing a comprehensive overview of the main areas of research, methods and applications focused on the digital transformation of the interaction processes between airlines and airports;The results of the study are the key points highlighted by the authors and the proposed recommendations for future research in the framework of building models and methods for digital transformation of the interaction processes of business ecosystems of airports and airlines.

Keywords: business processes, digitalization, business ecosystem, digital technologies, digital transformation, airports, airlines, digital space, ground handling service, digital transformation paths
This article written in Russian. You can find full text of article in Russian here .

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