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Psychology and Psychotechnics
Reference:
Klyueva, N. V., Arefieva, N. S.
Display of Trust and Manipulations in Management
// Psychology and Psychotechnics.
2014. № 2.
P. 131-138.
URL: https://en.nbpublish.com/library_read_article.php?id=64031
Klyueva, N. V., Arefieva, N. S. Display of Trust and Manipulations in Management
Abstract:
The research article is devoted to the usage of manipulative strategies by the senior management as well as
the relation between manipulation and the level of trust felt by managers towards themselves and personnel in an
organization. The authors of the article establish that trust I displayed differently at different business and budgetary
organizations. They prove that the heads of business organizations (small business) are mostly oriented at using
manipulative strategies which is caused by the features of modern Russian business culture and the low level of trust
towards themselves and their employees. The results of the research also show that among senior managers who use
manipulative communication strategies, there is the prevailing number of managers with the low level of both selftrust
and confidence in the organization. Trust is difficult to be built and supported. Therefore it is very important to
understand what level of trust corporate relations are built upon and what factors influence such a level of trust or
mistrust. The authors of the article also offer a brief description of a psychological profile of a senior manager from the
point of view of his using manipulative strategies, his level of trust/mistrust towards himself/his organization based
on the example of the heads of business and budgetary organizations. This is necessary to define the hidden reasons
and motives of using manipulative strategies which can help to understand a specific meaning that senior managers
give to their relations with the personnel.
Keywords:
manipulation, manipulative strategies, self-trust and self-confidence, confidence in the organization, phenomenon of trust, psychological profile, society, manipulations, control, management system.
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