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Analytical and information technology and human resource management
Surma Ivan Viktorovich

PhD in Economics

Professor, the department of State Administration and National Security, Diplomatoc Academy of the Ministry of Foreign Affairs of Russia

119992, Russia, Moscow, Ostozhenka Street 53/2, office #220

vsurma@gmail.com
Abstract. The object of study in the article are computer intelligent information management decision support system, using such basic principles on the implementation of information technology management as the principles of adaptive, integrated, network management and real-time control, that can supply leadership and staff with easy to use and powerful by internal content means of solving the basic problems of organization management. The article describes the different management information systems such as CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), systems of information support of analytical activities BI (Business Intelligence), as well as various types of real-time analytical information processing technologies - OLAP (Online Analytical Processing) systems. The article uses a comparative analysis of various data storages with a set of tools to retrieve data from ERP and other systems and ways of further analysis of the collected data. Using the systems of information support of analytical activities data resources of any organization can be converted into pure information and can be used as a basis for making effective management decisions. BI systems are considered as decisions on the basis of OLAP business analysis systems and DSS (Decision Support Systems), an integrated set of tools for processing  information and data (obtained by other corporate information systems and different methods of processing these data) is used for strategic analysis of the company.
Keywords: Data Mining, Business Intelligence, principle of adaptive management, Enterprise Resource Planning, OLAP systems, principle of network management, information and analytical systems, Human Resources Management, Organization Memory Information System, Situation Centre
DOI: 10.7256/2306-4196.2015.2.15002
Article was received: 12-04-2015

Publish date: 17-04-2015

This article written in Russian. You can find full text of article in Russian here.

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